2- Quem é ola reclamante? (A) Ana. (B) Sir. Fred Smith; (C) Madame Helen Scott; (D) Peter Hartman.
3- O que o/a reclamante comprou? (A) A washing machine; (B) A ticket to Paris; (C) A cell phone; (D) A short holiday package.
4- A quem se destina a carta? (A) A clothing store: (B) A tour company: (C) A driving school; (D) A high school.
