2-Retire do texto a seguir duas frases que estão no 1st conditional,na forma afirmativa e abreviada do will . If you take a look at the handout, you’ll find all the telephone numbers, addresses and other necessary information. OK, let's get started: Today’s subject is helping guests with emergency situations. We’ll certainly handle these situations well if we know what to do. That's why we like to review these procedures every year.If a guest looses his passport, call the consulate immediately. If the consulate isn’t nearby, you’ll have to help the guest get to the appropriate consulate. Next, if a guest has an accident which is not so serious, you’ll find the first-aid kit under the reception desk. If the accident is serious, call an ambulance.Sometimes guests need to return home unexpectedly. If this happens, the guest might need your help making travel arrangements, re-scheduling appointments, etc. Do everything you can to make this situation as easy to cope with as possible. If there is a problem, the guest will expect us to be able to handle any situation. It’s our responsibility to make sure ahead of time that we can.
